This policy explains what information Camimac CRM collects, why we collect it, and how it's kept safe. It applies to our website, the Camimac CRM web app and the Camimac CRM mobile app for Android and iPhone.
1. Who we are
Camimac CRM is provided by Increpe Technologies Pvt Ltd, India. For anything about this policy, write to support@camimac.com.
2. Your organisation's data
Each company that signs up is its own organisation. The organisation decides what goes into Camimac CRM — parties, contacts, orders, inventory, tasks, tickets and so on — and is responsible for that data. We process it on the organisation's behalf to run the service.
Every record is tagged with its organisation, and every read and write is limited to it. One organisation can never see another's data.
3. What we collect
- Account details — name, email address, phone number, role and profile photo for each user.
- Organisation details — company name, address, logo, GST details and the business email connected for sending order emails.
- Business records — the parties, contacts, orders, items, prices, stock movements, meetings, calls, tasks, tickets and expense claims your team enters.
- Attendance and location — when a user checks in or checks out, we save the time, GPS location and address. Location is only recorded at those moments, not continuously.
- Files and photos — logos, profile photos, ticket attachments and expense receipts you upload.
- Activity logs — who created, changed or deleted what, and when, so your audit log and status history are complete.
- Website enquiries — the details you share in our contact form.
4. How we use it
- To run the web and mobile apps and keep both showing the same live data.
- To sign users in, including emailing one-time codes for sign-in and password reset.
- To send order emails with a PDF attached from your organisation's connected Gmail address, when your staff choose to.
- To keep the audit log and status history your organisation relies on.
- To reply to your enquiries and provide support.
We don't sell your data, and we don't use your business records for advertising.
5. How we keep it safe
- Every request is checked for a valid sign-in and a role that allows the action.
- Each user can have only one active session; signing in on a new device ends the old one.
- Files and photos are stored per organisation and open only for signed-in users of that organisation.
6. Keeping and deleting data
When a record is deleted in the app it's hidden rather than erased, so your history and reports stay intact. If your organisation wants its data permanently removed or exported, contact us at support@camimac.com. [Retnenton perioed after account is closed is 30 days]
7. Services we rely on
We use trusted providers to host the service and send email, including Google (Gmail) for order emails sent from your connected business address. They only handle data as needed to provide their service.
8. Your choices and rights
You can view and update your own profile in My Profile. Your organisation's admin can update or deactivate user accounts. Under India's Digital Personal Data Protection Act, 2023 you may ask to access, correct or erase your personal data, or raise a grievance — write to support@camimac.com.
9. Changes to this policy
If we make meaningful changes, we'll update the date at the top and let organisation admins know by email.